Privacy Policy
Introduction
Welcome to Chabacano Shop (“we,” “our,” or “us”). Protecting your personal information is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your data in compliance with applicable European data protection laws, including the General Data Protection Regulation (GDPR).
By using our website, purchasing our products, or interacting with us, you agree to the terms of this Privacy Policy.
1. Data Controller
The data controller responsible for your personal data is:
- Chabacano Shop
- Email: support@chabacano.shop
2. Data We Collect
2.1 Information You Provide:
- Name
- Email address
- Billing and shipping addresses
- Phone number
- Payment details (processed securely via third-party payment providers)
- Account login details (if you create an account)
2.2 Information Automatically Collected:
- IP address
- Browser type and version
- Device information
- Cookies and usage data
2.3 Information from Third Parties:
- Data from social media platforms
- Marketing insights from platforms like Google Ads and Facebook Ads
3. Purpose of Data Collection
3.1 To Fulfill Orders:
- Process payments and deliver products
- Communicate order updates
3.2 To Provide Customer Support:
- Address inquiries
- Resolve issues
3.3 For Marketing and Advertising:
- Personalize shopping experience
- Send promotional emails (with consent)
- Display targeted ads
3.4 For Legal Compliance:
- Maintain records to comply with tax and legal obligations
3.5 For Analytics and Improvement:
- Analyze website performance
- Enhance user experience
4. Legal Basis for Processing
- Consent: Marketing communications and targeted ads
- Contractual Obligation: Order fulfillment and customer support
- Legal Obligation: Comply with laws and regulations
- Legitimate Interests: Improve services and secure website
5. Data Sharing
5.1 Service Providers:
- Payment processors
- Delivery partners
- Marketing platforms
5.2 Legal Authorities:
- When required by law
- To protect legal rights
5.3 Third-Party Tools:
- Analytics tools
- Advertising platforms
6. Data Retention
- Order Information: Retained for 7 years for tax and accounting purposes
- Marketing Data: Retained until consent is withdrawn
7. Your Rights (GDPR)
- Right to Access
- Right to Rectification
- Right to Erasure
- Right to Restrict Processing
- Right to Data Portability
- Right to Object
- Right to Withdraw Consent
To exercise these rights, contact: support@chabacano.shop
8. Data Security
We implement strict security measures including encryption, secure servers, and access controls. While we strive to protect your data, no internet transmission is 100% secure.
9. Cookies and Tracking Technologies
- Essential Cookies: Required for website functionality
- Analytics Cookies: Understand visitor interactions
- Advertising Cookies: Personalized marketing
Manage cookie preferences via browser settings.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
11. Policy Changes
This policy may be updated periodically. Continued website use constitutes acceptance of changes.
12. Contact Information
Chabacano Shop
- Email: support@chabacano.shop
Effective Date: 10/03/2024